Brango KYC: Check the File Before Uploading

Make the account record consistent

The legal name, date of birth and residential address should match the casino profile and the supporting document. A nickname, moved address or different transliteration can trigger a manual review even when the person is the same.

Correct profile data through support before sending multiple conflicting versions. Keep the support ticket that confirms any approved amendment.

• Full legal name
• Date of birth
• Current residential address
• Account email and username

Check image quality at full size

Open every image after saving it. All four corners should be visible, text should remain sharp when enlarged and glare should not cover the expiry date or document number.

Do not edit the image to improve it beyond basic orientation. Cropping, filters or compression can remove security features and create another review cycle.

Prove payment ownership safely

A payment check should establish that the deposit or withdrawal method belongs to the account holder. Use the precise instructions shown in the secure upload flow because required fields differ by method.

Never send a full card number, PIN, password, seed phrase or one-time code. Where card evidence is requested, expose only the permitted digits and cover the security code.

• Method holder name
• Permitted account or card digits
• Recent issue date where required
• Provider logo or statement identity

Track the review rather than re-uploading

Save the upload confirmation and list each file submitted. If review stalls, ask which file failed and why before replacing the entire set.

A single corrected document with a clear ticket reference is easier to evaluate than several unlabeled attachments sent through different channels.

Brango account questions