Audit Brango Restricted Games and Maximum Bet

Freeze the applicable rule set

Start with the promotion version accepted at deposit time. General terms, cashier terms and code-specific terms can each contain restrictions, so save all three if they apply.

Note the timezone used for the session. This avoids mixing wagers placed before activation, during promotional play and after the balance returned to cash.

• Promotion activation time
• Terms URL or saved copy
• Maximum stake definition
• Restricted titles and categories

Export the wager history

List each game, round timestamp and stake while the history remains available. If the site groups several spins into one entry, request the detailed game log before making assumptions.

Compare titles by exact provider and game name. A similarly named sequel or variant may have a different contribution or exclusion status.

Test the maximum-bet calculation

Check whether the cap applies to the total spin, base stake before features, or another amount defined in the terms. Feature purchases and multi-hand games can produce a different effective stake from the button value.

Flag only entries that exceed the written definition. Avoid averaging wagers because a single disallowed round can be evaluated separately.

• Base stake
• Added feature cost
• Number of hands or lines
• Total debited for the round

Ask for a round-level explanation

If winnings are challenged, request the exact round ID, rule clause and calculation. A generic reference to irregular play is not enough to reproduce the decision.

Keep the game log, balance change and support response together. That package is useful whether the outcome is corrected internally or escalated.

Brango account questions